Supporting staffing
requests under the
Aged Care COVID-19
Preparedness measure
Call 1300 749 333

HCA is proud to partner with the Australian Government Department of Health as part of its Temporary Surge Workforce Support initiative.

The partnership is supported through funding from the Australian Government under the Aged Care COVID-19 preparedness measure.

The service is to support staffing requests under the Aged Care COVID-19 Preparedness measure and therefore should focus on staffing solely. If there are specific non-staffing matters that come to the concierge service, HCA will refer these to the Commonwealth to discuss. Noting that providers have a number of responsibilities under the Aged Care Act and it is important that providers continue to meet their obligations for both staffing and non-staffing matters.

HCA will manage requests focused around specific health care worker job roles covering Nursing, Domestic Assistance, Personal Care and Allied Health.Other services such as deep cleaning, misting/fogging are outside of the scope of the concierge service. Providers can apply for reimbursement of these service costs via the Grants process if they are eligible. A link to information on the aged care workforce measures including eligibility and how to access can be found here.

Keep up to date on information from the Australian Government Department of Health by subscribing to aged care sector announcements and newsletters. Click here

Why use HCA to manage your outbreak?

With recent experience as a rapid responder for COVID outbreaks, HCA are perfectly positioned to mitigate your COVID risk

For confirmed cases of Covid-19 or if you are in lockdown please call
1300 749 333 immediately