The partnership is supported through funding from the Australian Government under the Aged Care COVID-19 preparedness measure.
The service is to support staffing requests under the Aged Care COVID-19 Preparedness measure and therefore should focus on staffing solely. If there are specific non-staffing matters that come to the concierge service, HCA will refer these to the Commonwealth to discuss. Noting that providers have a number of responsibilities under the Aged Care Act and it is important that providers continue to meet their obligations for both staffing and non-staffing matters.