The partnership is supported through funding from the Australian Government under the Aged Care COVID-19 preparedness measure.

The service is to support staffing requests under the Aged Care COVID-19 Preparedness measure and therefore should focus on staffing solely. If there are specific non-staffing matters that come to the concierge service, HCA will refer these to the Commonwealth to discuss. Noting that providers have a number of responsibilities under the Aged Care Act and it is important that providers continue to meet their obligations for both staffing and non-staffing matters.

HCA will manage requests focused around specific health care worker job roles covering Nursing, Domestic Assistance, Personal Care and Allied Health.Other services such as deep cleaning, misting/fogging are outside of the scope of the concierge service. Providers can apply for reimbursement of these service costs via the Grants process if they are eligible. A link to information on the aged care workforce measures including eligibility and how to access can be found here.

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