The HCA Concierge Team Surge Staffing
COVID-19 Aged Care
Call 1300 749 333

Covid-19 Outbreak / Lockdown Checklist

If you have any confirmed cases of Covid-19 or if you are in lockdown please call 1300 749 333 immediately

What's your Outbreak status?

  • Has the facility been cleaned?
  • Has the facility been fogged/deep misted?
  • Have all surfaces been swabbed and disinfected?
  • Have quarantine protocols been implemented?
  • Have your kitchen and support staff been briefed?
  • Do you have enough PPE on site?

What are your Surge Staffing Requirements?

  • 24/7 Staffing?
  • Clinical/Non-Clinical and Administrative?
  • What are the urgent needs for the Surge Staff?
  • New Admissions?
  • Are all Emergency Protocols in place?

Media and Family Notification

  • Has communication gone to the Families?
  • Has communication gone to the Media?

Who are your key contacts?

  • Confirm that HCA CEO will be in immediate contact with Facility CEO/GM

  • Confirm HCA Key Local Contact details.

Supporting staffing requests under the
Aged Care COVID-19 Preparedness measure

Learn About

HCA Surge

Workforce Support

HCA and the Commonwealth have established a contract for HCA to manage a concierge service to respond to providers during an outbreak as the prime contact for providers. HCA has established this dedicated portal for eligible aged care providers.

Who are Healthcare Australia?

For over 48 years Australia has trusted HCA
to provide world class healthcare and
wellbeing solutions

For confirmed cases of Covid-19 or if you are in lockdown please call
1300 749 333 immediately