
COVID-19 Aged Care

If you have any confirmed cases of Covid-19 or if you are in lockdown please call 1300 749 333 immediately
What's your Outbreak status?
- Has the facility been cleaned?
- Has the facility been fogged/deep misted?
- Have all surfaces been swabbed and disinfected?
- Have quarantine protocols been implemented?
- Have your kitchen and support staff been briefed?
- Do you have enough PPE on site?
What are your Surge Staffing Requirements?
- 24/7 Staffing?
- Clinical/Non-Clinical and Administrative?
- What are the urgent needs for the Surge Staff?
- New Admissions?
- Are all Emergency Protocols in place?
Media and Family Notification
- Has communication gone to the Families?
- Has communication gone to the Media?
Who are your key contacts?
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Confirm that HCA CEO will be in immediate contact with Facility CEO/GM
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Confirm HCA Key Local Contact details.
Supporting staffing requests under the
Aged Care COVID-19 Preparedness measure
Learn About
HCA Surge
Workforce Support
HCA and the Commonwealth have established a contract for HCA to manage a concierge service to respond to providers during an outbreak as the prime contact for providers. HCA has established this dedicated portal for eligible aged care providers.